Support Policy
Effective Date: 12/2025
1. Contact Us
We are committed to providing the best customer support. If you have any questions or concerns, please reach out to us via:
- Email: ndally60@gmail.com
- Phone: +250 783 215 763
- Visit us at: CHIC building, Kigali City, Door CHIC F1, E054A
2. Response Time
We aim to respond to all inquiries within 24 to 48 hours. For urgent matters, please call us directly.
3. Order Issues
If you experience any issues with your order (wrong items, damaged goods, etc.), please contact us immediately so we can resolve the problem as quickly as possible.
4. Technical Support
If you encounter technical issues while using our website, please notify us, and our team will assist you with troubleshooting.
About Us
DAKUL is a leading beauty and cosmetics brand based in Kigali, Rwanda, committed to offering high-quality products that enhance beauty and self-care. We provide a wide range of premium skincare, makeup, and beauty essentials to help our customers look and feel their best. Whether shopping online at www.dakulonline.com or visiting our physical store in the CHIC building, we ensure a seamless and satisfying shopping experience. Our mission is to empower individuals by delivering exceptional beauty solutions while prioritizing customer satisfaction. Join the DAKUL family and discover the best in beauty and cosmetics.
Payment Methods
- MoMoPay Code: 111169 (CONNECT WITH DAKUL)
- Cash
